Care is taken to ensure that your musical instrument arrives in excellent condition. All merchandise (except printed material, recorded material, Professional Duduk, Bloul, Shvi, and special order items) may be returned for a full refund of the purchase price, excluding shipping & handling costs, if the customer calls for Return Authorization within three (3) business days upon receipt of merchandise:

The customer is responsible for all shipping charges both ways. For items with free shipping or shipping included in the price, the customer is responsible for the actual cost of shipping & handling, which will be deducted from the purchase price refund. There is no restock fee if the return is made within the agreed time and if the customer follows these return instructions.
All claims for damage or defects must be made within three (3) business days of receipt. Please retain the shipping carton and packing materials to return the instrument to the address on the original shipping label. Printed and recorded material may not be returned.
Returns are not accepted after 30 days.
Returns are sent to the manufacturer, not to AccuVis.
If the customer does not obtain a Return Authorization number or returns the item to the wrong location, a 20% restocking fee is charged.